hotline: (03) 9762 3583



Frequently Asked Questions

Below are the most frequently asked questions we encounter.

Please take a minute to read through them as the answer you are seeking may just be right here.

If you still need help or have unanswered questions, then please use our Contact Form and we will reply ASAP. Or call BH: 03 9762 3583.

Please note that each design is custom made. No two arrangements will be exactly like photo, in color and/or variety substitutions of flowers and containers may be necessary. Prices and availability of seasonal flowers may vary stem count

Order problem: Please notify us within 48 hours so we can assist you quickly

What happens to my order if the recipient isn't home?

If the recipient is not home, the order will be left at the front door or in a safe shady place unless otherwise specified, a note will be left in the letterbox informing them of delivery, call shop to arrange pick up from shop. If unsafe to leave and is re delivered a 2nd delivery charge may be charged

We are not responsible if given wrong address or if recipient is not home at time of delivery as it’s up to sender to make sure recipient will be home at some time during day delivered

Can I change the flower colour from the one pictured?

Yes, you can specify colours and if the flowers are available we will do our best to accommodate your wishes.

Can I request a particular time I want my order delivered?

You may request a particular time for funerals. For all other deliveries you may request either the morning or the afternoon and we will endeavour to deliver as requested.

What happens if the flowers aren't available?

If the flowers in the picture you have selected are not available, we will substitute them with flowers of similar colour and dollar value.

How far do you deliver? And how much does it cost?

We deliver within Boronia and surrounding suburbs. All orders placed online are subject to a delivery fee from $17.00

Who exactly is Bonny's Florist?

Bonny’s Florist is a well-established business that has been operating for well over 35 years.

Where is Bonny's Florist located?

We are located in Boronia, which is in Melbourne’s Eastern suburbs. We are only a five minute drive from the Dandenong Ranges and a short distance from the Yarra Valley.

Do you cater for special occasions e.g. weddings or funerals?

With extremely talented florists on board, we cater for any occasion that may arise, from funerals to births, weddings and anniversaries, or ‘just because’.

Do you only do local delivery or do you ship worldwide?

As we are a long-time member  of several worldwide flower services, we can organise delivery to most parts of the world.    During COVID-19 deliveries are limited in most countries to Florist Choice and no time deliveries

How can I order from Bonny's Florist?

You can order at our online store, by phone or pop in and see our beautiful shop in person.